At Ogify, we want you to have a smooth and satisfying shopping experience. This Return & Refund Policy applies to purchases made through our store operated by THE OG STORE.

1. Return Eligibility

You can request a return within 7 days of delivery if:

• The product is damaged or defective
• You received the wrong item
• The product is unused and in original packaging

2. Non-Returnable Items

• Used or damaged products (not caused during delivery)
• Items without original packaging
• Personal care or hygiene products

3. Return Process

To initiate a return:

• Email us at theogstore4u@gmail.com
• Provide your Order ID and reason for return
• Our team will assist you with pickup or return instructions

4. Refund Policy

Once your returned product is received and inspected:

• Refund will be processed within 5–7 business days
• Refund will be issued to the original payment method
• Shipping charges (if any) are non-refundable

5. Exchange Policy

We offer exchanges only for defective or damaged products. If you need an exchange, please contact us within the return period.

6. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order. Once shipped, orders cannot be cancelled.

7. Contact Information

Business Name: THE OG STORE

Address:
Shop No 8, Pragati Park CHS Ltd., Plot no 13,
Sector 5, Beside Podar Jumbo Preschool,
Ulwe, Navi Mumbai, Maharashtra - 410206, India

Phone: 8099969966

Email: theogstore4u@gmail.com